Return & Refund Policy

At HiSaly Jewelry, we want you to love your purchase. If you are not completely satisfied with your order, we accept eligible returns within 30 days of delivery.

Eligibility

To be eligible for a return, the item must:

Be unworn and unused
Be in its original condition
Include the original packaging, when applicable
Be returned within 30 days of delivery

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.

Items That Cannot Be Returned

Items that are worn, damaged after delivery, altered, or otherwise not in their original condition may not be eligible for a refund.

Sale or promotional items may also be subject to different return conditions, which will be stated at the time of purchase.

How to Start a Return

Before sending an item back, please contact us at hisalyjewelry@outlook.com with your order number and the reason for your return.

Please do not send a return to an address without first receiving return instructions from HiSaly Jewelry.

Return Shipping

Unless an item arrives damaged or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process and post the refund to your account.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at hisalyjewelry@outlook.com as soon as possible. Include your order number and photographs of the item and packaging so we can help resolve the issue.