Shipping Policy

Order Processing

All orders are carefully prepared and typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping within the United States

HiSaly Jewelry currently ships within the United States.

Orders are shipped using USPS Ground Advantage. Standard delivery typically takes 2–5 business days after your order has been processed, although delivery times may vary depending on the destination and carrier.

Shipping Costs

Standard shipping is available for a flat rate of $5.99.

Orders of $50 or more qualify for free standard shipping within the United States.

Tracking

Once your order has shipped, tracking information will be provided by email. Please allow some time for tracking information to update after your package has been accepted by the carrier.

Delayed or Lost Packages

HiSaly Jewelry is not responsible for delays caused by the shipping carrier, weather, holidays, or circumstances beyond our control.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local post office. You may also contact the carrier directly.

If you believe your package has been lost in transit, please contact us at hisalyjewelry@outlook.com and we will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to HiSaly Jewelry, additional shipping charges may apply to resend the order.